The overarching goal of the Customer Financial Services department is to support the sales growth of the Company while ensuring that cash flow and credit risk are maintained at acceptable levels. The Credit and Collections Supervisor position manages a portfolio of accounts as well as supervises 1-4 direct employees. The position is accountable for maximizing cash flow related to a large portfolio of customer accounts through proactive customer service, business to business collections, and prudent credit review activities.
- Supervise 1-4 direct report Account Managers
- Provides leadership that is proactive, inclusive, respectful and results driven
- Provides associates one on one coaching, administers disciplinary action as needed and completes performance evaluations
- Builds and strengthens the capabilities of each Account Manager by identifying, developing, and overseeing talent within the function
- Trains new employees, providing guidance regarding systems, methodology, and resources
- Maximize cash flow from collections – requires:
- Use of aging reports
- Strategizing and call prioritization
- Detailed call notes
- Follow-up to ensure timely payment from customers on all outstanding invoices
- Minimize risk while maintaining customer service and sales relationships
- Perform order credit releases in an effective and timely manner
- Perform dispute management related to customer invoices and payments
- Minimize risk by conducting credit limit reviews
- Perform timely and accurate account reconciliation of portfolio
- Provide timely and accurate reporting for past due balances
- Communicate identified risk accounts to management as required
- Show initiative in problem solving and strategizing
- Demonstrates leadership, interpersonal, influencing and process improvement skills
- Strong verbal and written communications skills
- Demonstrates independent judgment sufficient to lead the team/employees
- Customer service oriented, both internally and externally
- Versatile and proven ability to handle several projects simultaneously
- Work well under pressure
- Experience with financial analysis
- Advanced Excel skills
- Collaborate with others throughout the company to resolve issues
- Ability to apply common sense understanding to business needs
- Previous use of major ERP systems such as Oracle and JD Edwards
- Fast typing speed to notate accounts and navigate through systems
- Work well independently and within a team environment
Education
- Previous business to business credit and collections experience
- Construction industry credit and lien laws experience is a plus
- Business degree or equivalent combination of education and experience