**The Details**
Location: Westfield Valley Fair
Position: Customer Care Agent
Hours Available: Full-time hours available | schedule will vary based on locations needs
Pay Rate: $23.00/ hour
The Spirit of the Position:
The Customer Care Agent provides exceptional customer service by answering inbound calls to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes troubleshooting and reporting issues.
Principal Job Duties:
- Answer incoming calls in a timely and professional manner.
- Be responsive and timely with correspondence and problem resolution.
- Display a caring attitude and develop a rapport with the customer base.
- Use best practices to provide best in class customer service.
- Log call activity and enter call data/information into the tracking system.
- Support LAZ field operations.
- Other related duties as assigned.
Education:
High school diploma or GED required.
Experience:
- Minimum 1 year call center or phone experience required.
- Parking industry experience preferred but not required.
- Working knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills:
- Ability to communicate professionally and effectively.
- Excellent phone, interpersonal, and organizational skills.
- Ability to speak, read, and comprehend English language.
- Bi-lingual abilities, including Spanish, are preferred but not required.
- Demonstrates a sense of urgency and timeliness.
- Demonstrates the ability to seek improvement.
- Excellent team building and interpersonal skills.
Physical Demands:
Ability to lift, push and pull at least 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.