CUSTOMER CARE MANAGER
Are you looking for a position where you can make a difference in people’s lives? Do you want to work with a team that genuinely cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion with the recognition and help you need. Come work for us and see how BrightStar Care of Charleston (“BrightStar Care”) employees uphold A Higher Standard.
What We Offer:
At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:
- Weekly pay w/ direct deposit
- Generous Paid Time-Off Plans
- Get paid whenever you need with wages on-demand via ZayZoon. No need to wait until payday!
- Free Training
- Free continuing education
- Part of a team with RN Oversight
- Employee referral bonus
- Mobile shift access
- Flexible schedule
- We promote from within
- HomeCare Pulse Employer of Choice
- Variety of in-home and assisted living assignments, procedures, and treatments
- Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device, online or offline
- Joint Commission accredited!
- Every BrightStar Care location is independently owned and operated
Responsibilities
- Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
- Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Billing and coding management
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
- Assists in the development of organization goals and agency performance improvement activities
- Administers agency policies and procedures
- Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care
- Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing
- Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities
- Assures proper maintenance of clinical records in compliance with local, state, and federal laws
- Assures compliance with all local, state, and federal laws
- Work with the Recruiter and Franchise Owner/Branch Manager on recruiting for open positions.
- Efficiently and effectively fill open positions.
Requirements
- Bachelor’s degree preferred or equivalent experience with a high school diploma.
- Excellent interpersonal and coaching skills.
- Excellent organization, planning, and project management skills.
- Gather and analyze information skillfully.
- Flexibility and good time management skills A MUST
- Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
- Minimum of 2 years of experience as Customer Care Manager and/or managing customer service within a healthcare office setting
- Knowledge of HIPAA and healthcare office regulations.
- Skills in database management and record keeping.
- Ability to maintain the highly confidential nature of healthcare work.
- Ability to travel locally as needed and domestically as needed for trainings and meetings.
- CPR Certification
- Valid driver’s license; valid state-required proof of auto insurance.
- Transportation to meet the needs of position and scope of job responsibilities.
We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, or disability or any other federal, state, or local protected class.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee assistance program
- Paid time off
- Referral program
Work Location: In person