Customer Contact Center Analyst

California Public Employees' Retirement System (CalPERS)
$3,861 - $6,276 a month
Remote
Full time
3 weeks ago

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website!

Anticipated Interview Dates: We anticipate Virtual interviews being held during the week of August 25, 2025. We look forward to meeting with you!

Telework Information: Act quickly to apply for this position, which is designated as full-time remote, with a requirement to occasionally report to the office.

Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes.

California Public Employees Retirement System (CalPERS) and the Customer Experience Division (CXD) is seeking to fill multiple opportunities for Customer Contact Center Analysts in our Frontline Agent Readiness and Mentorship (FARM) Team.

Under the supervision of a Staff Services Manager I (SSM I), the Customer Contact Center Analysts are responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the division as well as the organization.

Success in these positions require the ability to demonstrate strong interpersonal and professional customer service skills, a positive attitude, flexibility, and dependability, with the ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter. In this position, you will have the opportunity to interpret and apply provisions of law, court decisions, and departmental policies while demonstrating excellent verbal and written communication skills and providing excellent service.

Note: You must maintain residence and be able to work in California throughout employment.

Job Type: Full-time

Pay: $3,861.00 - $6,276.00 per month

Benefits:

Work Location: Remote

Apply
Other Job Recommendations:

Contact Center Claim Manager

Chubb Insurance
O’Fallon, Missouri
$64,971 - $113,068 a year
  • Deliver a level of customer service and responsiveness that...
  • Reviewing inquiry and First Notice of Loss submissions via...
1 week ago

Custom Cabinet Installer

Chris's Custom Cabinets
Phoenix, Arizona
$24 - $30 an hour
  • Install custom cabinets, vanities, built-ins, and other...
  • Ensure all cabinets are installed square, level, and plumb...
2 weeks ago

Customer Support - Trade Analyst

The Core Group
Detroit, Michigan
  • Provide the highest quality level of service to existing and...
  • Partners with internal sales and client sales...
2 weeks ago

Part-Time Custom Framer

Art Leaders Gallery
Oakland County, Michigan
$20 - $25 an hour
  • Paid time off
  • Company parties
  • Employee discounts...
1 week ago

Lead Custom Framer

Art Leaders Gallery
Oakland County, Michigan
$20 - $25 an hour
A meaningful role as a core member of our team, not just a number If you are a motivated self-starter who thrives in a hands-on,...
1 week ago

Call Center Agent

Great Resort Vacations
Sandy, Utah
$20 - $40 an hour
Call-Center Agent, work from home options! Come be part of our call center team Pay is between $20-$40+ per hour, hours are...
2 weeks ago

Center Aide (Substitute)(Internal Only)

Oregon Child Development Coalition, Inc.
Polk County, Oregon
$37,760 - $43,239 a year
Assists center staff in carrying out various duties at the center as assigned in accordance with Head Start Performance Standards,...
6 days ago

Center Director

LingoAce
New York
  • Oversee daily operations of the learning center, ensuring a...
  • Design, implement, and manage educational programs, ensuring...
2 weeks ago

Board Certified Behavior Analyst (BCBA)

Spec Results Day School
Ohio
$55 - $85 an hour
  • Self-created schedule
  • Fully Remote
  • Bonus opportunities...
3 weeks ago

Board Certified Behavior Analyst (BCBA)- Center Based

Kadiant
Decatur County, Georgia
$70,000 - $88,000 a year
  • Generous compensation (earn over $100k! after 25 billable...
  • Guaranteed base + High hourly rate!!!...
3 weeks ago