We are looking for a customer loyalty specialist to join our dynamic team in Lehi, UT. This opportunity requires a highly driven, motivated professional with a passion for customer service and problem solving. The ideal candidate is a team player, extremely detailed oriented, can build and maintain customer relationships, and is able to communicate efficiently. The right professional will be able to work on their own and have excellent problem-solving skills. This role will be heavily focused on resolving delinquent customer balances and finding payment solutions that will benefit both the customer and SafeStreets.
Responsibilities
- Engage with customers through various communication methods, including email, inbound and outbound phone calls to resolve customer’s issues, complaints, delinquent balances, and/or cancel requests.
- They will represent the company with a high standard of professionalism and make it their priority to positively impact Customer Experience.
- Work with multiple customers to find unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balances, issues or concerns.
- Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope.
Required Skills:
- Passion for providing quality customer service
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and troubleshooting skills with attention to detail
- Accurately log and forward information and track results
- Self-motivated while also able to perform in a team environment
- Demonstrate flexibility and respond positively to change Quickly
- Bilingual Spanish and English is a plus
- Must be able to pass a background check
What We Offer:
- Unlimited commissions and bonuses through our pay-to-perform compensation structure
- An opportunity to change your life.
- Great career growth opportunities
- Comprehensive medical & dental benefits
- Paid time off vacation, and holidays
- 401(k) with company match
- Company discounts
Benefits:
- Medical, dental, vision insurance is available on your pay scale
- 401K plan with matching
- Paid vacation and sick time for full time employees
- Bonus opportunity based on performance and growth
- Employee referral program
Qualifications:
- High School Diploma or equivalent required.
- Previous collection and/or retention experience preferred, but not required.
- Must be willing to undergo a background check and drug testing.
Job Type: Full-time
Average Annual Income Hourly & Commission: $60,000.00 - $85,000.00 per year
Applicants have rights under Federal Employment Laws.
FMLA - https://www.dol.gov/agencies/whd/fmla
EEO- https://www.eeoc.gov/history/equal-employment-opportunity-act-1972
EPPA - https://www.dol.gov/agencies/whd/polygraph
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.