Company Description
About Us
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.
Job Description
Job Description
We are currently seeking a professional and detail-oriented Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. You’ll collaborate closely with internal teams to maintain high standards of client satisfaction.
Key Responsibilities
Respond to customer inquiries via phone and email in a timely and professional manner
Provide accurate information about products, services, and policies
Resolve customer complaints and follow up to ensure satisfaction
Maintain detailed records of customer interactions and transactions
Assist in order processing, scheduling, and account updates
Work collaboratively with other departments to ensure service efficiency
Support administrative duties and contribute to continuous process improvement
Qualifications
Qualifications
High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
Minimum 1 year of experience in customer service or related administrative role
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Proficiency with office software (Microsoft Office, Google Workspace, CRM systems)
Ability to multitask and prioritize tasks effectively
Professional demeanor and commitment to providing quality service
Additional Information
Benefits
Competitive annual salary ($52,000 – $56,000)
Opportunities for career advancement and professional development
Supportive, team-oriented work environment
Comprehensive training and onboarding process
Paid time off and company-observed holidays
Health and wellness program options