Customer Service Associate
At Graphix Junction, our mission statement is “to provide a safe, fun and diverse working atmosphere where our employees are empowered to make decisions to move the company forward, always with the customer experience in mind. Innovation, technology and safety are what drive us to our goals. To that purpose, we are committed to providing our customers with a seamless, easy and stress free order and delivery service of their product. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
The Ideal Candidate will have, among other skills and abilities:
· High school diploma or general education degree (GED); or equivalent combination of education and experience
· Ability to read, write and comprehend simple instructions, short correspondence, and memos
· Demonstrated ability to handle customer calls displaying good phone skills
· Track record of serving others and putting team goals first
· Owners mindset; takes ownership over everything within scope of responsibility
· Proactive approach; identifies and solves problems
The qualified candidate sill support the customer from order entry to delivery.
Bi-lingual is a plus but not necessary.
Candidate show have a resume showing prior customer service experience.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Shift:
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Hudson, OH 44236 (Preferred)
Work Location: In person