Customer Service Barista

Job Title: Barista

Department: Iron Mountain Coffee Shop

Reports To: Shop Manager

FLSA Status: Hourly, Non-Exempt

Summary: A Barista is responsible for welcoming customers into Contrast Coffee with quality service and kindness. They will also be expected to serve quality beverages and food items to customers based on the customer's order and preferences. They are also required to take orders and payments as well as keep their work area, customer area, and equipment/tools clean and sanitized.

Hours and Availability:

We are looking for a barista who can work 15-20 hours with both weekday and weekend availability.

Compensation:

Estimated pay range of $14-$20/hour includes base pay plus expected tips per hour. Base pay starts at state minimum wage but can be higher depending on previous experience.

Duties and Responsibilities include the following. Other duties may be assigned.

• Prepare and serve a variety of quality hot and cold beverages, including coffee, tea, and specialty drinks
• Take customer orders and process payments using a Square POS system
• Provide excellent customer service by greeting customers, answering questions, and making recommendations
• Maintain cleanliness and organization of the coffee bar and food prep areas
• Assist with food preparation, such as making sandwiches or crepes
• Restock supplies as needed
• Follow health and safety guidelines when handling food and beverages
• Upsell products and promote special offers to increase sales

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Skills:

• Previous experience in the food industry or as a barista is preferred but not required
• Knowledge of coffee brewing techniques and different coffee blends is a plus
• Familiarity with cash handling procedures and retail math skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent communication and interpersonal skills to interact with customers and team members

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, talk or hear, taste or smell. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to extreme heat (non-weather).

The noise level in the work environment is usually moderate.

Equipment Used Frequently:

• Espresso machine
• Panini grill
• Crepe grill
• Coffee grinders
• Blender
• Kegerator
• Ice Machine
• Countertop Oven

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

If you are passionate about coffee, enjoy providing exceptional customer service, and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team of dedicated baristas!

Job Type: Part-time

Pay: $14.00 - $20.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid sick time
• Paid training

Application Question(s):

• Please list your email address, phone number and mailing address.
• How many hours are you looking for?
• Are you available on both weekend and weekdays?
• Generally, shifts are about between 4-6 hours. An opening shift will start at 6:30 am and a closing shift ends 5:30 pm. Are these times a problem for you at all?
• Besides the need for a job, why do you want to work at Contrast Coffee Company?

Ability to Commute:

• Iron Mountain, MI 49801 (Required)

Work Location: In person