Overview
The Customer Service Staff will assist the team in keeping shelves fully stocked and well presented while offering excellent customer service.
The Customer Service Staff will support the standard practice of all store policies and procedures, with a focus on the successful execution of daily tasks by the store team in the furtherance of the cooperative mission.
The Customer Service Staff will assist shoppers in effectively meeting their needs, operate the register, acting as a cashier as needed, and consistently offer the highest level of customer service.
General Accountability
- Reporting to the Management Team, the Customer Service Staff will help accomplish goals set towards positive operating results.
- Schedule will be based on the needs of the business.
The Customer Service Staff will be attentive and responsive to the concerns of members, customers, suppliers, staff, and community, and will communicate these as appropriate in order to address them in accordance with the Plainfield Cooperative’s Ends Statement and Policies.
Supervision
- No hire/fire authority
- Training and supervision of co-op employees as required
ESSENTIAL DUTIES AND RESPONSIBILITIES
A. Stock product on grocery and hardware shelves.
B. Perform Cashier duties as needed.
C. Abide by all Co-op policies and procedures as outlined in the Personnel Policies and Operating Policies and Procedures.
D. Follow and ensure compliance with all health and safety practices and policies.
E. Offer prompt, friendly, courteous customer service.
F. Merchandise effectively. Execute attractive displays with appropriate signage; participate in keeping displays fully stocked and rotated to support freshness and quality control.
G. Maintain an attractive and clean store.
H. Assist with receiving duties when necessary.
J. Maintain and help to organize appropriate backstock levels
GENERAL QUALIFICATIONS
- Excellent interpersonal and communication skills
- Ability to work independently within established guidelines.
- Ability to give and receive feedback
- Excellent customer service skills; friendly, cooperative, tacaul, and courteous.
- Regular, predictable attendance
- Active listening skills.
- Ability to work some nights and weekends.
EXCELLENCE IN THIS POSITION
- Previous retail experience in Grocery or Hardware preferred.
- Creative merchandising skills or experience.
- Passion for food and familiarity with natural foods.
- Ability to prioritize effectively.
- Ability to handle multiple demands.
- Ability to work well with others in a cooperative environment where teamwork is a constant.
- Commitment to cooperative values and principles.
ADDITIONAL REQUIREMENTS
Confidentiality/Discretion
This position has access to confidential information that pertains to the business. It is expected that this information will be shared only as necessary, with discretion and as appropriate, in accordance with the functions of the position and all applicable laws, policies, and procedures.
Physical Demands
Physical ability to meet the needs of regular and predictable attendance. Essential work duties may place physical demands on employee consistent with preparing and offering product in a retail environment, including freezers and coolers.
- Frequently lift and move 25 to 50 lbs. throughout shift.
- Frequently move about store to access product and supplies (reaching, bending, etc.).
- Regularly ascend and descend step stools, ladders. Regularly ascend and descend stairs to move between floors.
- Frequently be in movement, including upright at register, with appropriate breaks.
- Frequently handle small items with dexterity, including writing instruments, register, credit cards/machine, keyboards, computer mouse, scissors, stapler, cash, etc. The Co-op provides reasonable accommodation to qualified employees with a disability.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to use measures for weight and volume. Adept at using a calculator/adding machine is desirable.
Reasoning Ability
Ability to apply deductive reasoning, collect data, establish facts, and solve practical problems.
Ability to deal with changing situations with multiple variables. Ability to apply concepts in practice and to predict probable results. Critical thinking and ability to achieve solutions through various approaches.
Education and Experience
High School diploma, general education degree (GED) or equivalent. Grocery retail, food
service, restaurant, hardware or related experience preferred.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person