JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner.
In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals.
This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment.
In Addition, this individual's responsibilities will entail:
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards.
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Qualifications
Associates degree in facilities management, building, business or other related field
Years of relevant experience preferred
2+ years’ experience with Facility or Property Administration preferred
Skills and knowledge
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Compensation: $21.42 per hour
Shift: Sat - Wed. 12pm-8pm
Location: On-site
Location:
On-site –Atlanta, GAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For additional details please see our career site pages for each country.
.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.