We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. We are
currently seeking a high-energy team player to assist the Store Manager and become a leader at the Gateway Tech College - Kenosha campus store.
Benefits:
- Regular Monday – Friday, 8am – 5pm schedule, No nights.
- Medical, Dental & Vision benefits available your 1st day on the job
- Employee discounts on textbooks and merchandise
- Tuition reimbursement program
- 401K savings plan after 1 year
Customer Service Manager Responsibilities:
- All cash register operations and perform daily cash count tasks including monthly billing and payment processing
- Assume responsibilities over all general merchandise ordering, checking in, receiving, SKU requests, mark down operations and stocking the sales floor
- Assume responsibilities over all Text merchandise checking in, receiving and stocking the sales floor
- Assist with employee recruiting, hiring, training and following up on employee service performance
- Must be able to lift (50) fifty to (70) seventy pounds throughout shift
- Will engage with the public and campus administration and must be able to interact in a tactful manner
Customer Service Manager Qualifications:
- 1 year of prior retail experience required- Campus store, Big box, Discount, Department store or Specialty retailing
- Prior cash register experience, closing and opening functions
- Must be able to pass a credit and criminal background check
- Previous experience with Microsoft Office and Outlook is preferred
- High School diploma or eq. required, some college preferred
To learn more about us, visit our website at: www.texasbook.com
Job Type: Full-time
Pay: $12.50 - $13.00 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person