Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and the ability to work effectively in a fast-paced environment. Multilingual or bilingual candidates are highly encouraged to apply, as they will enhance our client services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Resolve customer complaints and issues with professionalism and empathy.
- Collaborate with team members to improve service delivery and client satisfaction.
- Uphold high standards of phone etiquette while communicating with clients.
- Participate in training sessions to enhance product knowledge and customer service skills.
Experience
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills; multilingual or bilingual abilities are a plus.
- Demonstrated ability to handle challenging situations with patience and professionalism.
Join us as we strive to provide outstanding client services while fostering a supportive work environment. If you are passionate about helping others and possess the required skills, we would love to hear from you!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person