About Us:
Faith, family and the American worker. Those are the values at RECON Electric. We are a trusted electrical contracting firm known for high-quality workmanship and outstanding service throughout the St. Louis area. We specialize in residential and commercial electrical services. As our business grows, we’re looking for a motivated and professional Customer Service Representative (CSR) to join our team and help deliver an excellent customer experience.
Job Summary:
As a CSR, you’ll be the first point of contact for customers, providing support and scheduling while ensuring smooth communication between clients and our field technicians. Experience with ServiceTitan CRM is required, as you’ll use it daily to manage appointments, job tracking, and customer information.
Responsibilities:
- Answer inbound calls and respond to customer inquiries with professionalism and care
- Use ServiceTitan to schedule service calls, dispatch technicians, and maintain job records
- Follow up with customers before and after appointments to ensure satisfaction
- Relay estimates and service updates between technicians and clients
- Resolve or escalate customer concerns efficiently
- Support office operations with general administrative duties as needed
Qualifications:
- Minimum 1 year of experience using ServiceTitan CRM (required)
- Prior customer service experience, ideally in a service, trades, or construction environment
- Strong communication, organization, and multitasking skills
- Proficient with Microsoft Office and general office technology
- Knowledge of electrical contracting or related field is a plus
What We Offer:
- Supportive, team-focused work environment
- Room for advancement in a growing company
- Competitive pay and benefits
- Consistent weekday schedule
At RECON we work hard and we demand high quality output from our people, but we also look out for each other.. This is a company you can have a future with.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
Work Location: In person