Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our clients. If you are passionate about client services and thrive in a fast-paced environment, we would love to hear from you.
Duties
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Analyze customer feedback and provide insights to improve service delivery.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Collaborate with team members to enhance the overall client experience.
- Assist in sales efforts by identifying opportunities
- Stay updated on product knowledge to provide accurate information to customers.
Requirements
- Proven experience in customer service or client support roles.
- Proficient in using computer systems and software for data entry and record keeping.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent problem-solving skills with a focus on client satisfaction.
- A positive attitude and the ability to work well in a team environment.
- Flexibility to adapt to changing priorities and handle multiple tasks efficiently.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift:
- Morning shift
Work Location: In person