OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Customer Service Representatives (Bilingual and Monolingual Candidates).”
** TITLE: Customer Service Representatives (Bilingual and Monolingual Candidates)
** LOCATION: Remote until Client site reopens in Rancho Cordova CA | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670 (Candidate must reside within 25 miles of Rancho Cordova, CA.)
** DURATION: 6 Months +
** WORK SCHEDULE: 09:00 am – 06:00 pm PST
** TRAINING: 4-5 Weeks
** START DATE: Jun 23, 2025
Pay Rate:
- Bi-lingual : $20.25/hr.
- Monolingual: $20.00/hr.
Note:
- Initial Training will be ONSITE, after training, they will work remotely until TBD.
- Work schedule is 9-6pm PST.
- Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.
ESSENTIAL JOB DUTIES:
- A Customer Service Specialist shall assist and educate Medi-Cal beneficiaries by selecting a managed health care plan.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
QUALIFICATIONS / REQUIREMENTS:
- Education: At least HS diploma / GED
- One year of experience in the field or related area.
- High School diploma, GED, or equivalent certification.
- Computer literacy with the ability to quickly learn new software programs.
- Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
- Excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
- Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.
NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.
Job Types: Full-time, Contract
Pay: Up to $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 1 year (Required)
Language:
- Bilingual (Required)
Work Location: Remote