Benefits:
About the Role:
Join Ace Hardware & Home Center as a Customer Service Specialist/Key Holder and be the face of our commitment to exceptional customer experiences! In this dynamic role, you will engage with customers, manage store operations, and ensure a welcoming environment in our Portales, NM location.
Responsibilities:
Ace Hardware & Home Center has been a trusted name in the community for 65 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has made us a favorite among locals, and our employees enjoy a supportive and friendly work environment where their contributions are valued.
- 401(k) matching
- Employee discounts
- Paid time off
About the Role:
Join Ace Hardware & Home Center as a Customer Service Specialist/Key Holder and be the face of our commitment to exceptional customer experiences! In this dynamic role, you will engage with customers, manage store operations, and ensure a welcoming environment in our Portales, NM location.
Responsibilities:
- Provide outstanding customer service and support to enhance the shopping experience.
- Assist in managing daily store operations, including opening and closing procedures.
- Handle cash transactions and maintain accurate cash register operations.
- Train and mentor new staff members to ensure consistent service standards.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain store cleanliness and organization to create an inviting atmosphere.
- Monitor inventory levels and assist with stock replenishment as needed.
- Promote special offers and loyalty programs to increase customer engagement.
- High school diploma or equivalent; additional education is a plus.
- 1-2 years of experience in retail or customer service roles.
- Strong communication and interpersonal skills for effective customer interactions.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency in cash handling and basic math skills.
- Demonstrated problem-solving skills and a customer-focused mindset.
- Ability to work collaboratively in a fast-paced team environment.
- Must be at least 18 years old and possess a valid driver's license.
Ace Hardware & Home Center has been a trusted name in the community for 65 years, providing top-notch products and services to our valued customers. Our commitment to quality and customer satisfaction has made us a favorite among locals, and our employees enjoy a supportive and friendly work environment where their contributions are valued.