About Us:
We are a leading provider of high-quality building materials and flooring solutions, committed to delivering exceptional products and services to our customers. Our team is passionate about creating lasting relationships with clients, ensuring they receive the best experience from start to finish.
Position Summary:
As a Customer Service & Relationship Specialist, you will play a pivotal role in building and maintaining strong relationships with our customers. This role combines problem-solving, interpersonal communication, and product knowledge to provide outstanding customer experience. You will act as the primary point of contact for clients, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries, providing prompt and professional responses via phone, email, or in-person.
- Develop and maintain strong, lasting relationships with customers by understanding their needs and delivering tailored solutions.
- Assist clients with product selection, offering expert advice on building materials and flooring options.
- Resolve customer concerns and complaints efficiently, ensuring issues are addressed to their satisfaction.
- Collaborate with sales, operations, and logistics teams to ensure seamless order processing and delivery.
- Maintain up-to-date knowledge of product offerings, industry trends, and company policies.
- Process orders, track shipments, and update customers on the status of their deliveries.
- Conduct follow-ups with customers post-purchase to ensure satisfaction and gather feedback for continuous improvement.
- Support the sales team by identifying potential upselling or cross-selling opportunities.
Qualifications:
- Proven experience in customer service, relationship management, or a related field.
- Knowledge of building materials, flooring products, or a related industry is a strong advantage.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person