CornellCookson, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team.
We have an excellent opportunity for a Customer Service Supervisor in our Mountaintop, PA location.
Summary:
The Customer Service Supervisor is responsible for the daily supervision of the Contract Fulfillment team, which process all orders by utilizing internal systems. The OES will also ensure the team provide excellent customer service, while maintaining positive working relationships with external customers and internal associates.
Responsibilities/Principal Duties:
- Primary point of expediting and escalation requests
- First stop for process and procedure questions and issues
- Drive expansion of proactive selling and alternates program
- Work with Manager and other departments to solve problems and improve efficiency
- Identify and drive improvements to systems and processes to enhance customer experience
- Assist with maintaining accurate time and attendance records
Job Requirements:
Qualified candidates must possess the following minimum qualifications:
- Bachelor’s degree or equivalent business experience required
- Minimum of 5 years' experience in sales and customer service
- Ability to travel between Mountaintop (PA), Goodyear (AZ) and Troy (Ohio) facilities as well as customer events and customer offices as required
- Minimum 5 years experience in a construction product related industry or 3 years minimum sales/marketing experience preferred
- Rolling steel and sectional door experience preferred
- Ability to read and interpret construction plans and specifications preferred
- Basic knowledge of Cornell/Cookson product line and knowledge of WebGen/Frontier (ERP system), AS400, CRM, Work, Excel and Outlook preferred
- Collaboration with customers
- Ability to analyze complex problems, create solutions and make sound decisions & plans, referral to manager is available
We offer a competitive salary and a very comprehensive benefits package, including 401K, paid holidays, sick, and vacation time.
Equal Opportunity Employer, providing a drug-free work environment.