Customer Service Supervisor

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Customer Service Supervisor

About you:

You're someone who:

• Thrives in a positive, energetic work environment
• Is seeking a close-knit team with a family-style culture
  Wants to grow professionally with a company that’s growing fast
• Enjoys structure and organization but can juggle multiple tasks with ease
Has a passion for leading others and delivering great customer experiences

About us:

We’re a family-owned and operated tree care company with 27 years and 3 generations of experience. Our mission: deliver the highest quality tree care services while cultivating a workplace where our employees can thrive.


The Role: Customer Service Supervisor


We’re looking for a motivated and professional Customer Service Supervisor to lead our front-line customer service team.


Key Responsibilities:

• Supervise and support the Customer Service Team
• Answer phone calls and schedule customer appointments
• Perform administrative duties: data entry, audits, quality control, etc.
• Ensure a high level of customer satisfaction and team productivity
• Handle supervisory and quality assurance tasks to keep things running smoothly
Implement training and mentorship of current and newly onboarded employees of the CSR department.

What You Bring:

• High school diploma or equivalent
• 2+ year of supervisor or management experience
• Strong background in customer service
• Excellent multitasking, organizational, critical thinking, and leadership skills
• A professional and task-oriented mindset
Reliable transportation for daily in-office work

What We Offer:


Compensation & Growth

• $21–$24/hour (based on experience)
• Regular opportunities for raises and promotions
Ongoing professional development

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
One Week Paid Time Off

• 
  Paid Company Holidays