Company Description
About Us
At Sharpcontra, we specialize in forging strategic partnerships and delivering innovative business solutions that drive sustainable growth. With a deep understanding of market trends and a commitment to client success, we empower organizations to reach their highest potential. Our team is passionate, agile, and forward-thinking — always focused on building meaningful connections that transform ideas into results.
Job Description
Job Description
Sharpcontra is seeking a dynamic and experienced Customer Service Trainer to lead the development and delivery of training programs for our customer service team. The ideal candidate will play a crucial role in equipping staff with the tools, knowledge, and confidence to provide exceptional customer experiences across all touchpoints.
Responsibilities
Design, develop, and deliver comprehensive training programs for new hires and existing team members.
Evaluate training effectiveness through feedback, assessments, and performance metrics.
Collaborate with department managers to identify training needs and performance improvement areas.
Update training materials regularly to reflect product changes, service updates, and industry best practices.
Provide coaching and support to customer service representatives to ensure quality standards are met.
Maintain detailed records of training sessions, participant progress, and evaluation results.
Stay informed on customer service trends, technologies, and methodologies to continuously enhance the training process.
Qualifications
Qualifications
Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred).
Proven experience (2+ years) as a customer service trainer, team lead, or similar role.
Strong presentation, coaching, and facilitation skills.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Proficiency in MS Office and learning management systems (LMS).
Detail-oriented, with strong problem-solving and organizational abilities.
Additional Information
Benefits
Competitive salary between $55,000 and $65,000 annually.
Opportunities for career growth and professional development.
Health, dental, and vision insurance.
Paid time off and holidays.
Retirement plan options.
Supportive and collaborative work environment.