Company Description
About Us
At Story Lane Box, we believe every product tells a story, and every customer interaction is an opportunity to create a lasting impression. We are dedicated to delivering premium products with exceptional service, combining creativity, quality, and care in every step of our process. Our team is committed to innovation, excellence, and building strong connections with our customers.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. This role involves handling customer inquiries, resolving issues, and ensuring an excellent customer experience from start to finish. You will work closely with our support and operations teams to deliver timely and effective solutions while maintaining our high standards of service.
Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues efficiently and professionally.
Maintain detailed and organized records of customer interactions.
Collaborate with internal teams to address customer needs and improve processes.
Assist in identifying opportunities to enhance the customer experience.
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred.
Previous experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and basic CRM systems.
Additional Information
Benefits
Competitive salary.
Opportunities for professional growth and career development.
Supportive and collaborative team environment.
Comprehensive health, dental, and vision insurance.
Paid time off and company holidays.
Employee discounts on products.