About the role
We are looking for a customer support associate to join our rapidly growing company. The customer support associate is a critical contributor to our goal of providing a superior experience to our dental practice clients. Through patience, understanding, teamwork and strong problem solving skills, you will resolve issues and learn to escalate them to senior team members where necessary.
What you’ll do
● Data entry - enter dental office RX/prescription into our dental lab platform
● Effectively resolve issues communicated through phone calls and emails
● Learn to escalate issues or concerns to senior team members
What we’re looking for
● 1-3 years of experience working in customer service, support or hospitality
● Capable problem solver
● Ability to work with others
Bonus points for
● Dental laboratory experience
What benefits we offer
● Paid time off
● 5 Paid holidays
● Performance bonus
Ultimate Dental Lab is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- New Hyde Park, NY 11042 (Preferred)
Ability to Relocate:
- New Hyde Park, NY 11042: Relocate before starting work (Preferred)
Work Location: In person