Customer Support Representative (Order Entry)

Clopay Corporation is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service, unsurpassed quality, and innovative products. Our employees are the cornerstone of our success, and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Support Representative (Order Entry) in our Troy, Ohio, manufacturing facility. The position will work an 8:00 a.m. - 5:00 p.m. Monday through Friday,

In this position, the successful candidate will perform the following job responsibilities:

• Answer inbound and place outbound calls in a call center environment to increase business, customer satisfaction, and customer retention.
• Take care of general customer inquiries and problems that are primarily routine or basic.
• Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports.
• Compile and prepare regular or special reports necessitating the selection of data from various sources.
• Organize and maintain file system, and file correspondence and other records, including installer records.
• Typing, preparing, and mailing all legal documents and other paperwork necessary to meet compliance and account set-up preparing, and mailing all legal documents and other paperwork necessary to meet compliance and account set-up requirements.
• Mail out color samples and maintain color sample stock.
• Support efforts of the management and Sales Representative in the setup of new customers.
• Perform basic office functions, from maintaining office equipment to ordering supplies.
• Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc.

Job Requirements: