Company Description
About Us
At Shine Social Brand, we are dedicated to creating memorable experiences that connect people and brands in meaningful ways. We specialize in delivering high-quality, engaging events that inspire and captivate audiences. Our team thrives on creativity, collaboration, and professionalism, ensuring that every event reflects the unique identity and goals of our clients.
Job Description
Job Description
We are looking for a motivated and detail-oriented Customer Support Specialist to join our team. This role is key to ensuring client satisfaction by addressing customer inquiries, resolving issues efficiently, and maintaining a professional and positive experience throughout every interaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and live chat
Troubleshoot and resolve product or service issues efficiently
Maintain detailed records of customer interactions and solutions provided
Collaborate with internal teams to escalate and resolve complex issues
Identify opportunities to improve the customer experience and provide feedback to management
Ensure high levels of customer satisfaction and build long-term relationships
Qualifications
Qualifications
Bachelor’s degree in Communications, Business, or a related field preferred
Previous experience in customer support or client service roles
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Ability to remain calm and professional under pressure
Proficiency with CRM systems and basic computer applications
Additional Information
Benefits
Competitive salary ($62,000 – $67,000 per year)
Opportunities for career growth and professional development
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Full-time, Monday to Friday schedule