Description
Maintain Internal Systems:
- Maintain Portfolio Management System (PMS) and all relevant Data and Reporting datapoints in the CRM
- Overseeing PMS account lifecycle activities (opening, closing, transfers, renaming) within the PMS
- Identify, understand, and provide input related to enhancements, system integrations and data transformation requirements
- Ensure data integrity. Deploy efficient audits through use of available tools for daily, monthly, and quarterly reconciliation of PMS data against custodian records and statements
- Uploading and verifying cost basis data for security transfers
- Monitoring and resolving undefined/missing sectors, prices, and security data
- Reviewing and managing corporate actions (e.g., splits, spin-offs) within the PMS
- Troubleshooting TWR/IRR performance discrepancies, including FX impacts
- Benchmark maintenance across accounts
- Documenting and testing PMS automations to enhance processes
- Reconciling and maintaining manual accounts and incoming asset data
- Coordinating with custodians to onboard new interfaces, ensuring all documentation is complete
- Attend webinars, workshops, and conferences to remain current on product releases and roadmaps
User Support:
- PMS data and reporting liaison between business unit, corporate, and vendors
- Managing the client portal, including user access, uploads, troubleshooting, and vendor communication
- Manage user experience including creating, updating, and terminating users as well as setting up appropriate profiles and permission sets to adhere to firm’s compliance guidelines
- Provide users with support/training on PMS and its related information in CRM
- Support bulk data and reporting deliverable needs across the organization (transfer and renames of account records in PMS, uploading documents to client portal)
Reporting and Billing:
- Maintain client performance reports within the PMS
- Provide business intelligence by creating/maintaining reports and dashboards
- Generate timely monthly/quarterly corporate data extract reports
- Generate ad hoc reports for internal and external stakeholders’ requirements
- Work with Billing team to maintain and clean billing -related data in PMS