Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As Department Manager II – Transplant, you will lead a team of administrative program coordinators who serve as the primary communication hub for transplant patients throughout their Cleveland Clinic transplant journey. The Department Manager will ensure efficient, thoughtfully designed patient flow; build intensive, multi-channel communication standards across clinical and non-clinical teams; design and establish white-glove service models; and create a team mindset oriented toward lean principles.
A caregiver in this position works a hybrid schedule, Monday-Friday 8:00am—5:00pm, with one day per week on-site requirement at Main Campus. Occasional travel to Florida approximately three times per year.
A caregiver who excels in this role will:
Manage department personnel and operations, including staffing, training, workflow analysis and performance management.
Manage staffing to ensure appropriate allocation and compliance with goals and objectives.
Monitor quality and financial performance.
Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.
Recommend enhancement and cost saving strategies.
Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application.
Develop, monitor and implement programs to enhance customer service, develop skills and improve scope of service.
Analyze programs and make improvements.
Participate in meetings and relevant committees as assigned.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s Degree in Business Administration, Health Care Administration or a related field and four years of supervisory or management experience OR Master’s Degree and three years of experience OR Associate’s Degree and six years of experience
Preferred qualifications for the ideal future caregiver include:
Assessing and enhancing complex, multi-disciplinary, multi-specialty patient flows.
Demonstrated success in lean process design with or without “belt” certification.
Patient navigation experience in an Epic environment
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Manual dexterity sufficient to operate office equipment.
May require extended periods of sitting, standing and walking.
Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
Ability to clearly communicate by phone and in person.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
Pay Range
Minimum hourly: $30.41
Maximum hourly: $46.38
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.