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*ASSOCIATE REFERRAL BONUS ELIGIBLE*
Job Purpose:
The Desktop Support Technician is responsible for providing Helpdesk/Desktop Support services in a large corporate business environment blending on-site and remote associates. The position requires an onsite technician to image/prep equipment for shipment, process/log receivables, and troubleshooting of problems with corporate issued computer equipment and peripherals. Requires advanced research and troubleshooting of complicated technical problems.
Essential Duties
- Supports and maintains the enterprise end user computing platforms ensuring high performance and reliability
- Perform MACs (moves, adds, and changes)
- Process receivables and shipments of computer hardware
- Image/re-image computers to distribute to associates
- Advanced research and troubleshooting of workstation related problems to determine root cause and implement permanent solutions
- Deploy and patch desktop systems using Microsoft Intune and KACE
- Interface with customers via phone, e-mail, chat, and in-person on system issues
- Assist with connectivity of office equipment and supporting software
- Interface with vendors for support and ordering as necessary
- Occasional evening and weekend work in response to needs of the business and systems supported
- Document solutions to command issues and share with others
- Provide support and backup to Desktop Lead
- Occasional evening and weekend work in response to needs of the business and systems supported
- Perform other related duties as assigned
Knowledge, Skills, and Abilities
- Must be able to work unsupervised, be a self-starter, well organized, and exercise independent judgment.
- Strong hardware/software troubleshooting, and network diagnostic skills are essential
- Must have the ability to communicate how technology works and why systems/software are beneficial to all levels of the organization
- Must have intermediate networking (WiFi, LAN/WAN) and advanced problem-solving skills
- Must be experienced with remote support tools such as Microsoft Teams and Bomgar
- Familiar with Azure Active Directory and how to view user data and logs
- Ability to remain calm in a high-pressure atmosphere
- Ability to plan and deliver projects using leading-edge technology
- Must have a great customer support attitude, great interpersonal skills, be a quick learner and embrace change
- Ability to manage multiple challenging projects with various priority levels and timelines
- Works well within a cross departmental team environment.
- Must be dependable and punctual
Minimum Qualifications
- High School diploma or G.E.D.
- 1+ years of experience to include:
- Desktop services, installation, configuration/provisioning and troubleshooting of hardware and software
- MS Windows 10/11 and common enterprise class applications such as Outlook 365 and Teams
- VPN, basic networking support, iPhone/Android setup for email, and desktop troubleshooting of Microsoft Windows 10/11 and O365
- Active Directory
- Remote desktop support tools such as Bomgar
- Endpoint systems management tools such as KACE and Microsoft Intune
Preferred Qualifications
- Experience with ticket tracking software such as ServiceNow or Ivanti
- Industry standard certifications a plus: CompTIA, MCSE, MTA, Microsoft 365, etc.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment
- Occasionally may need to reach, stoop, or kneel
- May be required to lift up to 25 pounds
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
- $22.36 to $25.49 per hour
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.