- Job Description
Job Responsibility
- Communicates with patients and gathers pre-appointment information.
- Screens patients to ensure physical and safety requirements for specific procedure/testing are met.
- Obtains various pre-appointment patient test results, as required.
- Schedules appointments/procedures and enters information into department computer system.
- Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
- Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures / tests.
- Prioritizes schedule with consideration of needs / preferences of multiple physicians and departments.
- Communicates appointment time, place and provides detailed preparation instructions to patient.
- Responds to and resolves patient questions and issues, as needed. Informs management of complex scheduling issues, as needed.
- Collects and distributes needed information, records and reports, as required.
- Performs related duties as required
Job Qualification
- High School Diploma or equivalent, required.
- Previous customer service experience, required.
- Working knowledge of computer applications, required.
- Data entry skills (80 keystrokes per minute), required.
- Medical terminology knowledge, preferred.
- Ability to communicate effectively.
- Additional Salary Detail