The Director, Surgical Services provides strategic leadership and operational oversight for the surgical services department, ensuring the delivery of safe, high-quality patient care. This role is responsible for departmental planning, regulatory compliance, financial management, and fostering collaboration among multidisciplinary teams. The Director promotes a culture of excellence, innovation, and continuous improvement to optimize surgical outcomes, patient satisfaction, and operational efficiency.
Essential Functions
- Oversees daily operations of the Surgical Services department, ensuring effective scheduling, staffing, and resource allocation to support safe and efficient patient care.
- Develops and implements departmental goals, policies, and procedures that align with organizational objectives and promote high standards of surgical care.
- Ensures compliance with all regulatory and accreditation requirements, including The Joint Commission and CMS standards.
- Leads quality improvement initiatives to enhance patient safety, surgical outcomes, and operational performance.
- Prepares, monitors, and manages the departmental budget, implementing cost-saving measures while maintaining high standards of care and service delivery.
- Collaborates with surgeons, anesthesiologists, nursing staff, and other stakeholders to coordinate surgical schedules, optimize patient flow, and facilitate interdisciplinary communication.
- Recruits, hires, and retains highly qualified surgical services staff, providing mentorship, fostering professional development, and promoting continuing education opportunities.
- Monitors and evaluates patient care processes and outcomes, addressing patient concerns and implementing strategies to improve satisfaction and experience.
- Drives initiatives to create and sustain a positive work culture, achieving employee satisfaction and retention goals through effective leadership and management practices.
- Responds to and resolves patient care issues, complaints, and incidents, conducting investigations and implementing corrective actions as necessary.
- Maintains current knowledge of industry trends, clinical best practices, and emerging technologies, ensuring the department remains competitive and compliant with evolving standards.
- Establishes and monitors key performance metrics, using data-driven insights to identify opportunities for improvement and to measure departmental success.
- Collaborates with Supply Chain and Procurement teams to manage inventory, surgical instruments, and equipment, ensuring availability and proper utilization.
- Participates in strategic planning and organizational initiatives to expand surgical services and enhance the facility’s market position.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree in Nursing, Healthcare Administration, or related field required
- Master's Degree in Nursing, Healthcare Administration or a related field preferred
- 4-6 years of clinical experience in surgical services required
- 2-4 years of progressive leadership experience in surgical services or perioperative settings required
- Strong understanding of surgical procedures, practices, and technology.
- Strong leadership ability with organizational, communication, negotiation and decision-making skills.
- Ability to analyze data and use metrics to drive decision-making and improvements.
- Ability to gather information, delegate and support teams.
- Ability to evaluate situations to make effective decisions, provide solutions and improve work processes.
- Excellent human relations, oral and written communications skills, and ability to meet customer needs.
- Ability to partner with customers, peer and others.
- Promotes the organization's purpose and ambition. Encourages and values diversity.
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required
- BCLS - Basic Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required
- ACLS - Advanced Cardiac Life Support issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required