Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary
The Transport Dispatcher is the main point of contact for the Network Central Transport departments. Regulates and maintains the Transport board on EPIC for hospital and outbuilding areas. Determine and alter run prioritization depending on the urgency of the patient. Explains and teaches transport logic. Relays location and delay of transporters to departments. Ensures runs have been addressed in an efficient manner, relating to the current department standard and patient appointments. Ensure that all customer service standards and quality standards are met for communication with patients and staff. Serves as a liaison between Transport and hospital departments.
Essential Functions
The Transport Dispatcher is the main point of contact for the Network Central Transport departments. Regulates and maintains the Transport board on EPIC for hospital and outbuilding areas. Determine and alter run prioritization depending on the urgency of the patient. Explains and teaches transport logic. Relays location and delay of transporters to departments. Ensures runs have been addressed in an efficient manner, relating to the current department standard and patient appointments. Ensure that all customer service standards and quality standards are met for communication with patients and staff. Serves as a liaison between Transport and hospital departments.
Essential Functions
- Operates a central computerized dispatching system (EPIC) following established protocols. Immediately reports issues to the associated hospital departments. Can bypass EPIC and assign specific runs. Follows established guidelines system monitoring, pre-assignment, and prioritization of transport runs. Receives transportation requests by EPIC and telephone. Monitors status of transportation routes, verifies locations, evaluates and codes delays.
- Maintains close communications with the Central Transport supervisors and manager. Immediately reports any concerns, breaches of protocol and/or access control issues appropriately.
- High School Diploma or GED - Required
- 1 year work experience in customer service - Required
- 1 year work experience in transport or dispatch - Preferred
- 2 years work experience in transport or dispatch and customer service - Preferred
- Clinical Other\BCLS - Basic Life Support BLS Training Course C Upon Hire - Required