SUMMARY
The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Developing, maintaining, and managing a highly technical field service team
- Oversight of installations, preventative maintenance, equipment upgrades and updates, and sales support for new systems
- Establishing and growing customer relationships
- Strategy focused on meeting or exceeding financial metrics
- Meeting or exceeding customer satisfaction results
- Talent development
- Increasing employee retention and engagement levels
Other responsibilities or special projects not specifically listed may also be assigned.
COMPETENCIES
- ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
- CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.
- BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts.
- DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.
- FINANCIAL ACUMEN: Manage the P of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.
- STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.
- ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.
- LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
- FINANCE& ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
- CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Work Experience
Bachelor’s degree with at least 8 years of relevant experience and previous management experience is required.
Desired Experience
- Sales Strategy and Customer Development
- Knowledge of an Annual Operating Plan/Long Range Plan
- Experience managing a Profit& Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
- Service/product knowledge for commercial food equipment
- Mechanical aptitude
Position/Location dependent.
PHYSICAL DEMANDS& WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
While performing the duties of this job, the employee may:
- Lift up to 50 lbs. with or without assistance
- Climb up to 10 ft with an A-frame ladder
- Extensive walking 3-5 miles/day
- Extensive driving 5-6 hours/day
- Kneel, squat, bend, push/pull
- Move in different positions to accomplish tasks in various environments including tight and confined spaces
- Operate motor vehicles or heavy equipment
- Operate machinery and/or power tools
- Office facility and customer facilities (including commercial kitchens of various types of businesses)
- Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
- Travel requirement up to 50% of time
- Normal business hours with occasional/frequent/extended hours as needed
- Flexibility with schedule to meet critical deadlines
- Extended hours may include nights and/or weekends
- Normal scheduled hours cover early mornings, evenings and/or weekends
- Must be willing to relocate
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.