The Coordinator, Resident Services (CRS) will be responsible for excellence in executing the service plan of Apartment Life’s (AL) onsite program communities. This leader will be passionate about the vision and mission of AL and the desires of its partners to help residents navigate various social needs and crises which could include Financial Assistance, Food Assistance, Filing Unemployment, At-Risk Youth, or seeking rent relief and career counseling. This position will report to the region’s Program Management leader and work closely with the on-site management team. The Coordinator, Resident Services will look to impact the lives of residents by providing the support, programming, needs assistance, and resources necessary to achieve stability for individuals and families living in the communities. Specifically, the CRS will work with their Apartment Life supervisor to prepare a schedule balancing their time between the communities. The CRS will determine appropriate monthly programming to meet the needs of each community. Programming can include workshops/classes for adults and youth, time to meet with residents one on one, after school programs, and community activities.
Important Details:
- This role is part time, approximately 20 hours per week (daytime and weekday hours required).
- The coordinator will be serving two properties located in Maryland on the east side of the DC metro (in the Temple Hills and Lake Arbor areas).
- The resident population is primarily Senior Adults (55+).
- The position is Offsite which means they will NOT need to live at the communities and they will be paid hourly.
- The coordinator will host activities each week to promote social engagement, wellness, health, enrichment, and stability.
- The Coordinator will also host a 4 hour resident resourcing block each month at each community where they will assist residents with specific needs.
- The coordinator will update a list of helpful resources for residents monthly for rent assistance, food assistance, and other needs.
- The coordinator will partner with community businesses to provide holistic activities.
- The coordinator will communicate effectively with the onsite staff and AL supervisor.
- The coordinator will report activity and impact each month.
- Please review our website to review the Resident Services program here.
- *Near the top of the application where it says "Current Company," if you attend a local church, share the name of your church there. Or, you can share where you work.
Service Coordination -- To ensure programs flourish in excellence, the Coordinator of Resident Services will:
- Coordinate with corporate, government, and non-profit partners to deliver quality programs tailored to the unique needs of each community.
- Coordinate or host weekly resident activities.
- Meet with residents to assist with specific needs.
- Prepare and distribute communication to residents for rental assistance, food assistance, and other necessary assistance.
- Personally oversee each activity and ensure they run as planned.
- Communicate effectively and regularly with the onsite staff.
- Meet virtually on a weekly basis with AL supervisor to discuss programs, goals, and service implementation.
- Report activity and impact each month.
Stewardship -- This is a principle that speaks into every facet of this position. Coordinators have the privilege of working with other non-profits, city initiatives, the local church, and like-minded businesses to carry out the resident service plan. The coordinator has core responsibilities that help steward the relationships we have been entrusted with. These include:
- Ensuring Apartment Life's core values are at the center of decision-making.
- Stewarding relationships, budget, access to clubrooms, and many other aspects of the program with excellence. It is imperative that Coordinators act with utmost integrity in every area.
Background, Experience, and Education:
- Experience in outreach; social work and/or ministry preferred.
- Experience serving low-income populations and/or in social impact is a plus.
- Bilingual (Spanish) preferred but not required.
- Ability to work with local charities, food banks, and research unemployment resources.
- Ability to provide after-hours service as needed (will be able to plan in advance).
- Ability to commit 1 year (the role is long term, but we ask for an initial commitment as we believe building trust and relationship with residents is crucial for success)
- Bachelor's degree preferred (social work or related field), but not required.
Competence -- The skills necessary to execute the requirements of this role are:
- Communication skills (verbal/written)
- Event planning skills, including administration
- Networking skills
- Time-management/organization
- Conflict resolution
- Professionalism
- Tech/computer skills
- Multidisciplinary communication
Coordinators Must:
- Be 18 years of age or older.
- Be legally eligible to work in the United States (at least one coordinator if serving as a team).
- Possess a current driver’s license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors. Driving between communities required.
- Be physically able to use stairs, bend, sit, stand, stoop, carry up to 25 pounds
- Due to the responsibilities of the role, including access to apartment community information and resources, property funds for events, and the potential for interacting with children, all coordinators must have the ability to pass a criminal background check in compliance with federal, state, and local law.
- Be able to make the minimum term commitment of 1 year to serving in the apartment community.
- Have access to their own computer for email communication, calendar creation, and reporting. A personal phone will need to be used for communication with supervisors but is not required for resident communication.