Job Description
Job Title: Farm Supply Manager
Division: North Coast
Department: Ukiah Farm Supply
Reports To: North Coast Retail Manager
FLSA Status: Exempt
Summary : Responsible for maintaining excellent customer service, ensuring smooth and efficient operations, overseeing staff and providing input and then monitoring the operating budget. Also responsible for inventory, taking and relaying calls from customers and employees, and dispatching drivers to deliver product while maintaining the equipment and on-site operations by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Manages maintaining sufficient inventory at the best possible price and delivery time by working with key staff and vendors. *
- Prepare sales and expense forecasts monthly within company objectives. Develops the annual budget to monitor monthly progress and to budget for capital expenditures. *
- Resolves or provides guidance regarding operational, delivery, customer, or any additional efficiency problems that require immediate attention. *
- Maintains required margins. *
- Stay abreast of vendor programs and policies. *
- Manages/acts as liaison between the company and vendors concerning orders and special-order promotions and maintains positive company relations. *
- Promote sales through advertising, counter sales, display merchandising and direct customer contact. *
- Participate in community events. *
- Maintains a professional office environment and promotes a positive image for the company. *
- Manages upkeep of facility, equipment and fleet. *
- Manages and controls the daily activities of the Farm Supply location. *
- Responds to customer inquiries and complaints in a prompt manner. *
- Manages/Provides quotations to customers as requested. *
- Supervises Loading and unloading delivery trailers/trucks by hand or with material handling equipment as needed
- Selects product lines to stock and market. *
- Inventory stock and reorder when inventory drops to a specified level. *
- Examine products purchased for resale or received for storage to assess the condition of each product or item. *
- Estimate consumer demand and determine the types and amounts of goods to be sold. *
- Responsible for marketing and display of various product lines.*
- Supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. *
- Instruct staff on how to handle difficult and complicated sales. *
- Formulate pricing policies for merchandise, according to profitability requirements.*
- Create ways to collaborate with other Grow West locations and services. *
- Create theft mitigation measures with continued auditing of practices. *
- Responsible for monitoring and reviewing surveillance video footage. *
- Create strategy on slow-moving inventory items. *
- Works evenings and/or weekends as required, especially during a declared emergency situation.
- Develops, maintains, and enforces location-specific Standard Operating Procedures (SOPs). *
- Serve at the locations Pest Control Dealer Designated Agent by obtaining the appropriate license. *
- Comply with company policies and procedures giving special attention to safety regulations. Ensure that all employees receive proper safety training and adhere to such safety practices. *
- Responsible for physical inventory management, including weekly and monthly inventory counts and reconciliation with computer balances. *
- Work alongside the Grow West Human Resources team to foster a collaborative team approach. *
- Support team member recruitment, retainment, and development of employees. *
- Communicate the Grow West strategy and associated goals with staff. *
- Act as a mentor in overall career development of the staff. *
- As part of an overall performance management plan, conduct annual performance reviews for all staff. *
- Provide coaching and feedback to employees throughout the year. *
- Address poor performance with progressive discipline and use of performance improvement plans. *
- Performs other related duties as assigned.
Supervisory Responsibilities:
Directly manages Operations Manager and is responsible for overall staff. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Bilingual Spanish a plus.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Merchant Ag; Microsoft Edge; MapQuest; Product Label Searches (MSDS) and Paycom.
Education/Experience:
High school diploma or general education degree (GED); and prior work-related experience required; or equivalent combination of education and experience.
Equipment:
- Forklift
- Pallet jack
- Power Tools
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and cold, wet, dry and hot weather conditions. The employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places; fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
Skills:
Oral Communication Skills
Written Communication Skills
Interpersonal Skills
Customer Relations
Customer Service
Professionalism
Math Aptitude
Budgeting
Organization
Planning
Computer Literacy
Keyboard Skills
Negotiation Skills
Offered compensation: $75,000/yr - $90,000/yr
Experience and License Requirements
- Customer Service (optional)
- Operations (optional)
- Supervisor/Management (optional)