Deliver professional and educational assistance to employees seeking to enroll in their company’s benefit program.
Responsibilities include:
- Accurately enrolling employees in benefit programs of their choice and ensuring the system accurately reflects elections
- Providing guidance on benefit plan coverage and answering employee questions pertaining to their coverage
- Conducting themselves in a professional manner at all times and presenting a demeanor that portrays confidence and knowledge of the products
- Maintaining performance standards as outlined in each case file
- Reconciling daily reporting activity logs and Web results
- Preparing service tickets/discrepancy forms on issues to be resolved and following through to resolution.
Field Benefit Counselor requirements:
- Minimum of HS diploma, college degree considered a plus/background in Human Resources and or a degree in Public Relations or Communications desirable
- Must possess a Health & Life license in Resident State in good standing along with 1-3 years of enrollment experience through an enrollment firm, employee benefit broker or worksite insurance carrier a plus
- Benefits administration experience considered a plus
- Willing to work varied shifts including overnight shifts when necessary
- Must possess a good driving record and a valid driver’s license and proof of auto insurance
- Must be willing to obtain non-resident licenses on his/her own
- Must be willing to travel up to 75% of the time – can be away from home for a minimum of 1-6 weeks.
- Multi-lingual skills are highly desired.