Responsibilities:
- Work independently with little supervision. Travel to customer locations to install, calibrate, test, and commission NOV-MD Totco equipment and software
- Provide onsite training to customers in safe operation and use of M/D Totco systems
- Perform general maintenance on NOV-MD Totco equipment and software including updates, upgrades, and replacement
- Respond to and manage service calls that require more time than anticipated
- Service calls may include troubleshooting and repairs, additional equipment requests, rig up/down equipment, etc.
- Diagnose and solve problems from non-technical descriptions provided by customers
- Possess superb customer service skills
- Build positive relationships with customers
- Produce timely and detailed service reports, billing tickets, and any other job-relevant documents
Job Requirements:
- AA Degree and/or equivalent experience with 2+ years of technical experience preferred
- Willing to travel over 75% of the time
- Work schedule is 10 days on, 4 days off
- Willing to work 12+ hours daily during your schedule
- Good interpersonal skills
- Good verbal and written communication skills
- Knowledge of oil and gas field components, including software and hardware
- Willingness to be on call
- Electrical background preferred
- All applicants must pass a background check, driving record check, and drug screening.