FinTech Support Specialist

Description

As Stampli’s FinTech Support Specialist, you will report to our FinTech Operations Manager and work closely with our partners, Customer Success, and Product teams to optimize our payment processing platform. You will collaborate with product and engineering teams to identify bugs and suggest feature improvements. Additionally, you will monitor performance, troubleshoot issues, and ensure compliance. This role also includes updating standard operating procedures and documenting areas for improvement.

Requirements

What You Will Do

• Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments.
• Troubleshoot and resolve complex payment issues quickly and accurately, escalating them when needed.
• Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases to ensure reliability and performance.
• Monitor payment workflows, proactively flagging risks or anomalies to protect customer trust and ensure compliance.
• Partner with Customer Success to deliver a seamless experience for customers.
• Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance the overall support experience.
• Continuously seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service.

What You Will Bring

• Proficiency with electronic payments, including ACH (Automated Clearing House), cross-border wire transfers, credit card transactions, payment gateways, and handling disputes.
• 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus.
• Experienced in B2B support, preferably within a FinTech environment is a plus.
• A strong understanding of financial technologies, excellent troubleshooting skills, and the ability to manage and scale support operations in a fast-paced and changing environment.
• Ability to work cross-functionally with our Product and Customer Success teams to align on customer expectations, product updates, and continuous improvements.
• Organized, curious, and motivated to learn. 
• Bachelor’s Degree
• Ability to leverage AI and automation to detect trends in payment issues, anticipate customer needs, and provide proactive solutions, enhancing both speed and accuracy in support.

You Will Get

• The flexibility of working from our Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
• Full medical, dental, and vision insurance
• 401(k) + employer match
• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
• Opportunities and development for career and personal growth
• Strong and experienced leadership that supports your growth and success
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture

Why Join Stampli?

Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy the Bot™, has set the industry standard—processing $100B+ in invoices annually and saving millions of labor hours for 1,600+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.

Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."

What sets us apart? We adapt to customers—not the other way around—integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant offices in Mountain View, Nashville, and our newest location in Austin. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits. 

Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!