Food Runner

Job Description Runner

Nuvo Hospitality Group - New American Restaurant – NOW HIRING

Do you genuinely care about creating memorable guest experiences? Are you dedicated to perfecting your craft in hospitality? Nuvo Hospitality Group is looking for talented, hardworking service staff to join our team and be part the extraordinary Grand Opening in the brand-new addition next to San Pedro Square.

Nuvo embodies a culinary concept of New American and will become a destination for refined cuisine. Every detail of the restaurant is designed to provide an experience in a modern context, honoring our culture and traditions. We are now hiring front of house employees who can provide professional, knowledgeable service with an altruistic approach. Based in one of the most diverse cities in America, we’re committed to having a staff that reflects the broadest spectrum of our community with a variety of backgrounds, perspectives, and skills. Nuvo Hospitality Group embraces diversity and is proud to be an equal opportunity employer. If you want to enhance guest experiences both behind the scenes and on the front lines for a world-class restaurant; apply now.

Runners

Job Description: Runners make servers’ jobs easier by delivering the food from the kitchen to the table both quickly and safely. It is their responsibility to ensure that food arrives as soon as it is ready, and at the proper temperature.

Job Requirements:

-Ensure that all work areas, stations, and equipment are always kept clean and tidy.

understand how to operate all the equipment used in the restaurant and to protect all assets

-Foster and practice teamwork and cooperation with all other positions existing in the restaurant.

-Excellent interpersonal skills and a team player attitude.

-Ability to work quickly and efficiently.

Qualifications:

· Previous work experience within an upscale / fine dining high volume establishment.

· Excellent interpersonal skills and a team player attitude.

· Willingness to learn new concepts and ideas.

Education and/or Experience:

· 2+ years’ experience in a high-volume restaurant is preferred.

· Basic knowledge of fine dining and good knowledge of wines/beverages.

Knowledge, Skills and Abilities:

· Positive customer service-oriented attitude.

· Strong knowledge of sanitary practices.

· Knowledge of full-service restaurant operations and terminology.

· Knowledge of POS operating systems.

· Promptness and efficiency with your actions.

· Maintains proper grooming and dress code standards.

· Ability to work with other staff members.

· Ability to undertake and multi-task efficiently.

· Attention to detail.

· Must provide food handler card within 30 days of hiring.

· Must have ability to follow directions and effectively perform the work.

· Must have a pleasant personality and a neat appearance.

· Must speak and understand English well enough to converse with guests, colleagues, and supervisors.

HOURS OF WORK AND TRAVEL REQUIREMENTS:

· Shifts vary – Required to work any shift needed (as scheduled or determined by management)

· Ability to work regular hours, including nights, weekends, and holidays.

COMPUTER SKILLS
Experience with OpenTable, Toast, or similar POS/reservation system preferred

Food Runner Job Description

While Food Runners serve many purposes, their primary function is to act as a liaison between a restaurant’s guests, wait staff and kitchen staff. They oversee delivering food to the appropriate table at the appropriate time, assisting customers with any issues that may arise and coordinating with the kitchen staff to properly prioritize orders. Food Runners can be employed by any type of establishment which serves food to seated customers, from bars to coffee shops to fine dining restaurants. Food Runners work in a restaurant environment, and frequently switch between working in the front of the house and working in the back of the house. To succeed as a Food Runner, you should be friendly, proactive, and efficient. Food Runners should also be passionate about the food and drinks they serve and creating a fun, enjoyable experience for every customer.

Food Runner Duties and Responsibilities

To ensure that all customers receive and are happy with their food, Food Runners perform a wide array of tasks. We analyzed various online job postings to identify these key duties and responsibilities.

Deliver Food

As their name would suggest, the main responsibility of Food Runners is to “run” food from the kitchen to waiting customers or to members of the wait staff. This involves lifting trays, plates, and glasses, sometimes multiple at one time.

Assist Customers

One of the most important duties performed by Food Runners is that of dealing with customer questions and complaints. If customers are unhappy with their food or the service they’ve been provided, it is typically up to the Food Runner to identify the problem and address it accordingly. And, an ongoing basis, Food Runners will need to refill guests’ drinks.

Greet Guests

Since members of the wait staff are often busy attending to other tables, Food Runners will usually be charged with greeting guests, providing them with menus and explaining items on the menu to them.

Check Food

As the liaison between the back of house and front of house, it’s crucial that Food Runners inspect food orders for accuracy and presentability before it is handed over to members of the wait staff.

Clean

When dropping off food and after guests have left the restaurant, Food Runners need to clear and clean their table, bring dirty dishes back to the kitchen and, depending on if the restaurant employs a dish washer, wash used dishes to prepare them for the next guests’ use.

Food Runner Skills

Successful Food Runners are energetic and detail-oriented individuals. They can effortlessly switch between working “behind the scenes” and “in the spotlight,” and are just as comfortable speaking with customers as they are speaking with coworkers. In addition to these general skills and personality traits, employers are seeking Food Runners with the following skills and responsibilities.

Physical stamina – Because Food Runners must be standing and walking on their feet all day while simultaneously carrying food orders, it is important that they have a moderate to high level of physical stamina.

Communication skills – As the primary liaison between customers, wait staff and kitchen staff, Food Runners must have excellent communication skills, particularly when it comes to verbal interactions.

Attention to detail – In order to adequately clean tables and reliably identify when food going out of the kitchen isn’t up to par, Food Runners must have exceptional attention to detail.

Speed – Many aspects of a Food Runner’s job depend on the effective and efficient completion of tasks. Because of this, they must be able to move and act quickly, whether they’re walking food from the kitchen to the dining room, refilling drinks or clearing tables.

Accurate memory – Food Runners must remember which numbers are assigned to which tables, which waiters are serving which tables, which customers have made complaints and which customers have already received drink refills. Thus, they must be able to accurately recall small details.

Food Runner Tools of the Trade

To accomplish their daily tasks, Food Runners use a variety of tools. If you plan on becoming a Food Runner, make sure that you feel comfortable using the following.

Standard restaurant equipment – Depending on the needs of the kitchen and wait staff, Food Runners may need to operate dishwashers, industrial sinks, ovens, walk-in refrigerators and more.

Point of Sale (POS) systems – In the process of greeting customers, taking drink orders or preparing bills for waiters, Food Runners may need to use a POS system to record purchases.

Job Types: Full-time, Part-time

Pay: From $17.95 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Work Location: In person