Description
Position Summary
The Fraud Investigator III, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various sources as established within the department. The applicant must possess a working knowledge of account maintenance systems and relevant external industry systems such as Fraud, Chargebacks, Credit Bureaus, Regulatory Agencies, payment platforms and online verification platforms. A working knowledge of credit card products/services with applicable regulations ensuring adherence is required.
Summary of Essential Job Functions
- Review, investigate and process chargeback requests in accordance with card network rules, bank policies, and regulatory requirements.
- Analyze Fraud and Non-Fraud transaction disputes, gather supporting documentation , and respond to acquirer banks to recovery funds.
- Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
- Perform review of cases to fully identify, mitigate, and report potentially fraudulent activity.
- Follow policies, procedures, and use sound judgment in reviewing and responding through the appropriate channels.
- Professionally communicate with internal departments and external banking industry contacts to provide support and guidance.
- Actively participate in discussions with cross leadership to review trends and actions for improvement.
- Process monetary and non-monetary adjustments when required.
- Observe and ensure adherence to all the organization’s policies and procedures as stated in policy and procedures.
- Prepare presentations for WBR, MBRs, and the like.
- Perform other duties as assigned.
Position Requirements
- 2+ years Customer Service experience
- Excellent verbal/written communication and organizational skills.
- Problem resolution/investigative abilities and detail oriented.
- Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.
- Self-starter with proven demonstrated leadership skills, the ability to provide direction to others and superior time management skills essential.
- Advanced in Microsoft Office (Word, Power Point, and Excel).
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.