Front Desk Agent
Job Summary:
As a Front Desk Agent at Hampton Inn, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. You will handle reservations, assist guests with inquiries, and manage the front desk operations efficiently.
Key Responsibilities:
- Greet guests warmly and assist with the check-in and check-out process.
- Manage reservations, including booking, modifying, and canceling as necessary.
- Answer phone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions.
- Process payments and maintain accurate guest accounts.
- Resolve guest complaints and issues promptly and professionally.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Perform administrative tasks, such as reporting, filing, and data entry.
- Stay informed about hotel promotions and local events to provide guests with accurate information.
Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computer systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays.
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 pounds.
- Must be able to handle a fast-paced environment and manage multiple tasks.
Benefits:
- Opportunities for career advancement within the hotel chain.
- Employee discounts on hotel stays and dining.
This role is essential in creating a welcoming atmosphere for guests and ensuring their stay is enjoyable and memorable.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person