Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages
- Paid Time Off
Front Desk Agent
The Front Desk Agent is under the direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. In addition to providing outstanding guest service to internal and external guests.
ESSENTIAL FUNCTIONS
- Build guest and team member positive relations.
- Participates in departmental and company meetings.
- Ensure consistent high-quality service to all our team members and guests.
- Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
- Assigns guest accommodations in accordance with procedures and SOPs.
- Answer phones within 3 rings while following the company phone script.
- Accurately take messages for guest and initiate actions as needed.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Create and update guest reservations upon request based on hotel availability.
- Follows room availability and reports any issues to supervisor.
- Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
- Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
- Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
- Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
- Brings any problems to the attention of the manager or supervisor on duty.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
- Performs related duties as assigned.
QUALIFICATIONS
- High school diploma or equivalent required
- Experience with hotel operating systems preferred
- Previous experience with computers is preferred
- Hotel Experience preferred
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.