Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and payment processing
- Answer phone calls and respond to guest inquiries promptly and efficiently
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a hotel front desk or guest services preferred but not required
- Strong customer service skills with the ability to provide exceptional hospitality to guests
- Knowledge of front desk operations, including night audit procedures, is a plus
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. Your excellent communication skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. Join our team today and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Work Location: In person