ESSENTIAL RESPONSIBILITIES include the following:
Convey energy, excitement, authenticity, and a deep appreciation for our business and the clients that we serve.
With the utmost professionalism, represent a growing and leading business that is committed to providing luxurious and high quality services with top of the line equipment.
Utilizes proactive and intuitive techniques to increase customer experience by offering suggestions for products and services that match customer interests and needs.
Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience
Ability to retain and convey thorough knowledge and benefits of the products and services we offer
Confident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needs
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.)
Thrive in an environment with high-performance standards
Communicate with customers and exhibit genuine empathy
Ability to accurately document customer interaction details with limited errors
Other duties as assigned
Our growing Medical Spa seeks an experienced, motivated Front Desk Receptionist to greet customers, help them find what they need and sell them packages and products. We’re looking for a professional who can quickly absorb and retain product and service knowledge. The successful candidate will receive on-the-job training. The Front Desk Receptionist will answer phone calls, take appointments, make sales and help with things like inventory.
Required
Experience and proven success in customer service
Previous Spa Experience preferred
4+ years of experience in Retail or Customer Care
Strong sense of urgency, demonstrates ownership, high energy, and team player
Excellent interpersonal skills; strong oral and written communication skills
Savviness and experience with technology is essential as multiple systems are in use
Flexible, adaptable and willing to take on new challenges
Have experience working with clients looking for high class customer care
Detail oriented with a focus on quality and accuracy, ability to multitask, a strong sense of urgency and commitment to excellence
High school diploma or equivalent
2+ years’ direct or inside sales experience
4+ years’ retail experience a plus
Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Bronx, NY 10463 (Required)
Ability to Relocate:
- Bronx, NY 10463: Relocate before starting work (Required)
Work Location: In person