We are looking for a versatile and detail-oriented individual to join our team as a Medical Receptionist, Front Desk Coordinator, Office Manager, and Billing Specialist. In this role, you will play a crucial part in managing various aspects of our medical office, including front desk operations, office management, and medical billing. Your ability to multitask, communicate effectively, and prioritize tasks will contribute significantly to our team's success in providing excellent patient care.
Responsibilities:
- Front Desk and Patient Care:
- Welcome patients and visitors with a friendly and professional demeanor.
- Check-in patients, verify insurance information, and update patient records accurately.
- Schedule appointments and manage appointment calendars for healthcare providers.
- Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
- Coordinate patient referrals and medical records requests as needed.
- Maintain a clean and organized front desk area and waiting room for a positive patient experience.
- Office Management:
- Oversee day-to-day office operations and ensure smooth workflow.
- Manage office supplies, equipment maintenance, and vendor relationships.
- Train and supervise administrative staff members to ensure efficient front desk operations.
- Coordinate staff schedules and manage time-off requests.
- Assist with administrative tasks such as filing, data entry, and correspondence.
- Billing and Financial Management:
- Process patient billing statements, claims, and payments accurately and efficiently.
- Verify insurance coverage, submit claims, and follow up on outstanding accounts receivable.
- Address billing inquiries from patients, insurance companies, and third-party payers.
- Monitor billing reports, identify billing errors, and reconcile discrepancies.
- Ensure compliance with billing regulations, including HIPAA and insurance guidelines.
- Patient Relations and Communication:
- Handle patient inquiries, concerns, and complaints professionally and promptly.
- Maintain patient confidentiality and privacy in accordance with HIPAA regulations.
- Communicate effectively with healthcare providers, staff members, and external stakeholders.
- Reporting and Documentation:
- Prepare and maintain reports related to front desk activities, office management, and billing.
- Update and maintain electronic health records (EHR) and patient databases accurately.
- Assist with documenting office policies, procedures, and training materials.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in medical reception, front desk coordination, office management, and medical billing.
- Strong knowledge of medical terminology, insurance billing procedures, and electronic health records (EHR) systems.
- Proficient in computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and billing software.
- Excellent communication, interpersonal, and customer service skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Knowledge of HIPAA regulations and patient privacy laws.
- Experience in supervising or training staff members is a plus.
- Flexibility to work occasional evenings or weekends as needed.
If you are looking for a challenging and rewarding opportunity to contribute to a healthcare team dedicated to patient care excellence, we invite you to apply for this position. We offer competitive compensation, benefits, and opportunities for professional development. Join us in making a difference in the lives of our patients and community. Apply today!