Ocean Edge Resort & Club on Cape Cod is seeking candidates for Front Desk Manager. This position manages the performance of the front desk agents and monitors the front desk operations and communicates throughout the day with the Front Office and other departments to ensure total guest satisfaction. The position manages administrative functions in accordance with established standards and ensures efficient guest registration, check out and telephone service. In addition, the Front Desk Manager assists in new-hire and on-going training and recruitment.
Key Responsibilities:
- Maintains complete knowledge at all times of:
- All hotel features, services and hours of operation.
- All room types, numbers, layout, décor, appointments and locations.
- All room rates, special packages and promotions.
- Daily house counts and expected arrivals and departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures.
- Reviews daily business levels, anticipates critical situations and assists in planning effective solutions to best expedite these situations.
- Inspects grooming and attire of staff; rectify all deficiencies.
- Monitors staff interaction with guests, ensuring prompt and courteous service; resolves discrepancies with respective personnel.
- Assists staff with their job functions to ensure optimum service to guests.
- Anticipates guests’ needs, responds promptly and acknowledges all guests.
- Monitors and handles guest complaints in accordance with hotel procedures.
- Adheres to hotel requirements for guest/employee accidents or injuries.
- Assists guests with reports of lost or stolen articles.
- Exhibits a friendly, helpful and courteous manner when dealing with guests or fellow employees.
- Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests.
- Monitors special reservation requests handling and oversees rate changes on in-house guests.
Requirements: Preference will be given to candidates with a minimum of two years in the hospitality or service industry.
Work Remotely
- No
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Hotel/Resort Front Desk: 2 years (Preferred)
Ability to Commute:
- Brewster, MA 02631 (Required)
Ability to Relocate:
- Brewster, MA 02631: Relocate before starting work (Required)
Work Location: In person