SOUTH TEXAS RENAL CARE GROUP
8115 Datapoint Dr., Ste. 200
San Antonio, Texas 78229
FRONT OFFICE-MEDICAL
General Purpose
Attends to visitors and addresses inquiries on the phone and face to face. Provides information regarding the organization to the general public, clients and customers.
Main Job Tasks and Responsibilities
- Check In, to include verifiying patient demographics, collecting copays, deductibles, co insurance
- Mail new patient packets
- Confirm appointments
- Assist with new patient referrals
- Schedule appoinments
- Request medical records, as applicable
- Verify insurance for add-ons
- Scan in daily collections sheets
- Other duties as assigned
- Travel to other clinics as needed-valid Texas drivers license in good standing; covered driver on vehicle insurance
Education and Experience
- high school diploma or equivalent
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software applications
- knowledge of customer service principles and practices
- keyboard skills
- Min 2 years insurance verificaiton experience
- Min 2 years front office experience in a medical practice
- Bilingual- English/Spanish
Key Competencies
- verbal and written communication skills
- professional personal presentation
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability