Front Office Representative - Vascular Surgery (Days) (PRN)

Area of Responsibilities

• Customer Service - Provides assistance and information in a kind, courteous manner to patients and visitors. Directs visitors to the appropriate area of the office. Participates in patient satisfaction initiatives. Demonstrates excellent customer service skills Communicates effectively with patients and management regarding service recovery opportunities. Works together with other team members to achieve Office and System customer service goals
• Development - Maintains a current knowledge of TMG Billing and Collection Procedures as well as clinic policies Develops and maintains a high level of expertise in collection rules and regulations by reading and studying all applicable bulletins, newsletters, etc. Develops and maintains a working knowledge of CPT and ICD coding. Participates in continuing education Participates in the development of new programs
• Front Office - Greets each patient and/or visitor and is proactive in anticipating their needs. Registers each patient in a timely manner. Verifies and updates demographic, billing and insurance information. Obtains copies of insurance cards, and accurately enter information in the patient's chart and billing system. Responsible for collecting co-payments and past due balances from patients at time of service. Responsible for collecting co-payments, deductibles, co-insurances and past due balances from patients at time of service. Provides patient with receipt. Posts all charges and payments selecting appropriate CPT and ICD codes and modifiers. Follows established telephone message taking protocols. Schedules appointments and gives routine, non-medical instructions in preparation for the patient visit. Generates appointment schedule and pulls charts for scheduled patients. Attaches encounter forms and prepares charts based on practice protocol. Prepares new patient charts. Processes end of the day reports and balances all charges, payments and adjustments. Files medical records, lab and x-ray reports, transcription and correspondence in a timely manner. Maintains a current knowledge of TMG Billing and Collections Procedures as well as clinic policies. Maintains work area and waiting room in a neat, orderly manner. Maintains strict confidentiality.
• Safety - Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs
• Teamwork - Works well with others and functions as a team player. Offers ideas and solutions for issues that affect the team and work area. Stocking and ordering of supplies as needed Maintains patient care areas. Participates in the training and skills development of new front office employees. Assists in other areas of the office as necessary
• May be responsible for handling of medications to include: maintaining proper inventory on hand, ordering from approved distributor, and receiving medication orders from the distributor by timely checking-in of the medications to ensure proper storage and handling for the maintenance of the integrity and security of the medications.
• May be responsible for properly documenting the wastage of medications, monitoring and reporting the wastage. This includes the monitoring and proper disposal of expired medications.
• May be responsible for resolving and or reporting medication errors.
• May be responsible for the reconciliation of medication charges and credits.
• Other duties as assigned.

Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Education
High School Diploma or GED

Experience
One year of related experience. Requires a working knowledge of standard practices and procedures.

Licenses & Certifications

• NONE REQUIRED

Supervision

• Exercises no supervisory duties.

Qualifications

• Ability to multi-task
• Ability to organize, analyze and prioritize work
• Ability to work closely with others and function as a team member
• Business like appearance
• Credit check required.
• Data entry experience required
• Detail oriented
• Exhibits exceptional communication skills
• Must possess initiative and drive to a project from beginning to a successful completion

Definitions

• Patients' last point of contact in the office, responsible for check-out duties, which include but are not limited to entering charges, collecting deductibles and co-insurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Contact With Others
Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.

Effect Of Error
Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.

Supervisory Responsibility
Exercises no supervision, work direction, or instruction of other employees or students

Mental Demands
Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.

Physical Effort
Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.

Working Conditions
Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects For Immunizations

• Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles)
• Directly works with Patients less than 12 months of age

Physical Aspects

Continually (at least once per day)

• Hearing
• Visual
• Speaking

Frequently (at least 3 times a week)

• Typing
• Manual Dexterity - picking, pinching With fingers etc.
• Standing
• Walking
• Lifting up To 25 lbs.
• Carrying

Occasionally (at least once a month)

• Bending
• Feeling (Touch) - determining temperature, texture, by touching
• Reaching - above shoulder
• Reaching - below shoulder
• Color Vision
• Balancing
• Crawling
• Running - In response To an emergency
• Lifting 25 To 60 lbs.
• Lifting over 60 lbs.
• Handling - seizing, holding, grasping
• Climbing
• Kneeling
• Squatting
• Driving - Class C vehicles
• Pushing/Pulling - up To 25 lbs.
• Pushing/Pulling - 25 To 60 lbs.
• Pushing/Pulling - over 60 lbs.