As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Altaquip, founded in 1997, has become one of the largest providers of commercial and consumer equipment service in the U.S. We offer services on a number of product categories, such small engine repair and outdoor power and lawn maintenance. Altaquip services over 100 manufacturer’s brands including Craftsman, Briggs & Stratton, Toro, Caterpillar, Husqvarna, Ariens, Generac, EGO, Greenworks and MTD, to name a few.The Third-Party Representative is responsible for providing efficient account management as well as excellent customer service to Altaquip’s customers and end user consumers.
Responsibility
The Third-Party Representative is responsible for the following tasks. Additional tasks may be added or deleted at management discretion.
- Professional and courteous communication with current internal/external customers, third party vendors, and prospective customers.
- Return communication regarding customer satisfaction and service.
- Calls to original equipment manufacturers and parts vendors.
- Inbound and outbound customer service calls.
- Provide customers with information including estimates and status updates.
- Accurately and quickly invoice all labor, parts, travel (logistics), and job order comments for each unit completed daily by Altaquip third party providers (TPP)
- Create, edit, or delete TPP job orders as needed on a daily basis
- Accurately assign job orders to appropriate TPP’s on a daily basis
- Accurately document, track, research, and report on delayed/aging repairs as reported by the TPP’s daily
- Manage assignment, scheduling, and invoicing of consumer-direct (in-home) orders for Altaquip’s customers
- Monitor work order statuses to ensure accuracy and provide assistance for any discrepancies
- Perform routine Altaquip systems maintenance and editing daily as needed
- Retrieve and return phone messages daily as needed
Other Responsibilities
- Provide reports and information to management as needed.
- Solicit 3rd Party service centers (locally owned) to join the Altaquip service network throughout the U.S.
- This job description is not meant to be a complete listing of all duties and responsibilities of the National Service Representative
Knowledge and Skills Requirement
- High School Diploma/GED
- Two or more years of experience with account management in a fast-paced customer centric environment
- Excellent oral and written communication skills
- Strong interpersonal skills
- World class phone etiquette: call center experience preferred
- Proficiency with Microsoft Products including Word, Excel
Working Conditions/Additional Information
- The Third-Party Representative will work in an office environment with frequent visits to the shop area. The ability to move and lift up to 25 pounds is required.
- This position is a full-time position including standard Altaquip benefits, vacation, and 401K
Benefits Offered
- Medical, dental, and vision insurance available immediately upon hire
- Paid vacation available after 90 days of employment
- Paid Holidays
- 401(k) with company match
- Paid parental leave
Salary range of $19/$21 per hour, DOE.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.