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Take directions from the Funeral Services Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
- Assist with visitations & funeral services preparations
- Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center.
- Use knowledge of cemetery lawns and gravesite locations to assist customers.
- At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.
- Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
- Abide by the Company dress code and any department requests regarding work attire.
- Actively participate in staff meetings.
- Answer telephones using proper etiquette, and obtain first call and service information from families.
- Maintain a positive working relationship with Company employees.
- Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
- Must be able to multi-task, set priorities, and organize work.
- Must complete all assignments and responsibilities as directed, and in a timely manner.
- Adhere to Company policies, procedures, rules, and controls.
- Adhere to safety rules and regulations, and report unsafe practices to management.
- Act on customer complaints to provide satisfactory resolution.
- Understand and achieve annual SMART goals.
- Participate in training and skill development opportunities to improve competency and customer service.
- May be asked to perform special tasks and assist other departments with various tasks when necessary.
- Report to work on time and maintain standard attendance in accordance with company policy.
Experience and Education:
- Previous customer service experience, funeral service experience preferred
- High School Diploma or GED
Special Skills
- Ability to lift a minimum of 75 lbs.
- CA Drivers’ License and good driving record
- Ability to read maps and follow directions
- Safely drive Company vehicles
- Excellent interpersonal relations skills
- Detail mindedness
- Problem solving skills
- Self-motivated and flexible
- Warmth, compassion, empathy
- Diplomacy under pressure
- Ability to multi-task, prioritize tasks, and differentiate level of importance
- High level of communication and listening skill
- Cultural sensitivity to the diverse community that Rose Hills serves
- Ability to work positively with other people
- Ability to accept instructions from co-workers
- Basic PC skill with MSWord and Outlook
- HBV vaccination
- Bilingual Chinese required
Variable schedule: must be able to work evenings, weekends in addition to daytime hours
Compensation:
$20.00/hr - $23.00/hr
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility):
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Postal Code: 90601
Category (Portal Searching): Operations
Job Location: US-CA - Whittier
Job Profile ID: R00150
Time Type: Full time
Location Name: Rose Hills Company