We have Permanent/Fulltime role for Genesys Developer role for Atlanta, GA.
Genesys Developer
Atlanta, GA.
Job Description:
- 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.
- Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).
- Configure and troubleshoot Genesys software and hardware components.
- Integrate Genesys with Third-party applications and Systems.
- Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.
- Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes.
- Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging).
- Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies.
- Strategy Development: Experience developing and deploying strategies in Genesys.
- Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions.
- Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs.
Job Type: Full-time
Pay: $140,000.00 - $150,000.00 per year
Schedule:
- 8 hour shift
Willingness to travel:
- 25% (Preferred)
Work Location: On the road