Are you passionate about helping others and making a real difference in patients' lives? Join us at PCP For Life as a Patient Healthcare Support Specialist, where you'll play a vital role in supporting patients with chronic medical conditions. This is more than a job—it's an opportunity to positively impact health and well-being while being part of a dedicated healthcare team.
Why Join Us?
- Make a Difference – Help patients navigate their healthcare journey with compassion and expertise.
- Growth & Stability – Be part of a reputable healthcare facility with opportunities for career advancement.
- Team-Oriented Culture – Work alongside supportive professionals who value your contributions.
Your Role:
- Monitor patient progress and intervene when needed to support their health and well-being.
- Provide exceptional customer service over the phone, assisting patients with scheduling, inquiries, and follow-ups.
- Conduct patient assessments, educate them on self-care, and facilitate communication with care teams.
- Efficiently schedule appointments and optimize patient experience.
- Accurately document all patient interactions in a timely manner.
Job Requirements
MUST HAVES
- Strong customer service skills.
- 80% phone communication with patients.
- High School Diploma or equivalent.
- Own transportation and ability to travel to nearby PCP For Life locations.
- Availability to work at least one weekend day.
PREFERRED:
- Bilingual in English and Spanish.
- Certified Medical Assistant.
- Healthcare experience (preferred but not mandatory).
- Knowledge of eClinicalworks EMR (a plus).
- Effective verbal and written communication, customer relations, multi-tasking and organizational skills along with working with diverse populations, often in stressful fast-paced environments.
Employee Benefits
- Free office visits for immediate family
- Health, Vision, and Dental Insurance
- 401K Match
- PTO, Vacation time, and Holiday Pay for major holidays.
- Hybrid Work Environment.
Salary: $14.00 - $17.00 per hour
Location: We’re hiring for multiple clinic locations in the Greater Houston area (Hybrid work environment). Exact placement will depend on clinic needs and your availability.
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to Commute:
- Magnolia, TX 77355 (Required)
Ability to Relocate:
- Magnolia, TX 77355: Relocate before starting work (Required)
Work Location: In person